PatientPro is dedicated to protecting the privacy of the users of any of our products or services. Our data center is equipped with modern technology to securely house sensitive data.

PatientPro has numerous security measures in place to help protect against the loss, misuse, or alteration of information within the system. These measures include encryption of communications using the Secure Socket Layer (SSL) system.

If you are a user of our Software-as-a-Service application for physicians, you sign a user agreement that explains how we use and disclose health information, and we have additional privacy policies for users of these services. The user agreements and additional privacy policies take precedence over this policy. You can find the user agreement and privacy policy for our physician portal here, and for our patient portal here. Please read these carefully before you use these services.

Revisions, changes, and updates

PatientPro may revise and update the Privacy Policy at any time, without notice to you. We encourage you to periodically reread this Privacy Policy, to see if there have been any changes to our policies that may affect you.

Educational Information

We may make general medical information available on our web sites. These materials are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment. Information may be placed on this site by PatientPro and by third parties beyond the control of PatientPro. PatientPro is not responsible for the accuracy or completeness of information available from or through this site. You are not permitted to use this site to advise, diagnose, or otherwise treat users of this site. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that PatintPro, Inc. is not responsible or liable for any claim, loss, or liability arising from the use of the information. PatientPro does not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on this site relating to any such products, items or services is not an endorsement or recommendation of them.

User Forums

We may offer forums for the exchange of information among our users. You agree to assume all responsibility for your use of such forums. In particular, you understand that we do not assure the accuracy, reliability, confidentiality or security of information made available through the use of our forums. You should understand that any information you disclose through our user forums will be accessible to the public. You agree that any information you place in user forums will become the exclusive property of PatientPro.

Visitor data

PatientPro maintains permission to gather information on basic usage, such as numbers of visits, visitor source and visitor activity. This data is collected for the purposes of improving the overall user experience. This information is not shared with other organizations for their independent use.

Password protection

Access to our products, including PatientMax and PatientPro Practice Portal, are password protected. We strongly recommend that you do not divulge your password to anyone and that you update your credentials on a regular basis. Exercise the utmost personal security in how you handle your password. PatientPro will never ask for your password in an unsolicited phone call or unsolicited email.


Your email address is never used for any purpose other than to communicate with you or on your behalf. Your email may also be used for forgotten password or user account information, and in the future it may be used as a tool for messaging. Unless you opt out, we may also use your email address to send you promotional and marketing materials. PatientPro never shares your email address with external companies. Additionally, users may revoke their email permission at any time to opt out of receiving any future information. Simply contact us at: , or by U.S. mail at the address below:

11633 Hawthorne Blvd., Suite 402
Hawthorne, CA 90250

Surveys, questionnaires, and polls

PatientPro may ask you to participate in use surveys, questionnaires, or polls, to facilitate feedback and input from our users. When you respond to surveys, questionnaires or polls related to our site, this information is collected only as anonymous, aggregated information and is used for statistical purposes.

Marketing Products and Services

We may place advertisements concerning the products and services of third parties on the interface to our services, so that you see them when you use the services. Unless you opt out, we may also email marketing materials to you. We may receive remuneration from the suppliers of these products and services for placing their advertisements. We may use computerized processes to tailor the advertisements to you or to your use of the system. However, except as described above, we will not disclose to any third party any information that identifies you to enable the third party to market products or services to you directly.

Internet cookies

Each time you visit one of the Sites, PatientPro collect the limited information that your browser makes available whenever you visit any website. Additionally, PatientPro may place internet “cookies” on the computer hard drives of visitors to this website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, and maintain your signed-on status as you navigate through the features.

Persistent cookies remain on your hard drive after you’ve exited from our site, until you erase them or they expire. Persistent cookies will not contain any personal information about you.

Links to Other Materials

This site provides links to sites operated by third parties. PatientPro, Inc. has no control over the content of such linked sites, and is not responsible for it, or for the effect of your accessing a site through a link on our site. You should assume that any information that does not bear the PatientPro logo is operated by a third party, and you should read the site’s privacy notice before using it.

Age Limitation

We have no intention of accepting any information from individuals under the age of 18. If you are not yet 18 years of age, please leave this site immediately. Parents are urged to monitor and supervise their children’s on-line activity.

Questions, complaints, and contacts

If you have any questions about this Privacy Statement, our policies and practices, your rights under this statement, and your dealings with the PatientPro, send an email to, or by U.S. mail at the address below:

11633 Hawthorne Blvd., Suite 402
Hawthorne, CA 90250

Our services include:

Medical Data

Web Hosting

Health Information
Tech Hub

Health Information


Development / Portals

Vaccine Inventory Tracking / Reporting

Medical Template





Messaging Systems

Verification Services

or contact us 800.319.9002

or contact us 800.319.9002